SH has a high volume of monthly users. To help our support team, please check if your question has already been answered before reaching out.
You can track the progress of your test kit by logging into your account. This page will show whether your test kit has been received in the laboratory. If your kit was sent over 5 days ago and has still not been logged as received please let us know and we can issue a replacement kit.
Find out if your area is covered by our services.
Find out more about how our testing process works.
If you have more questions, check out our FAQs page.