SH has a high volume of monthly users. To help our support team, please check if your question has already been answered before reaching out.
All of our test kits are sent first class postage (Royal Mail) and should arrive within 1-3 working days. However, there are sometimes delays in the postal system and during seasonal periods test kits may take longer to arrive. If your kit has not arrived within 5 days please let us know and we will issue a replacement kit.
Find out if your area is covered by our services.
Find out more about how our testing process works.
If you have more questions, check out our FAQs page.